This page (and the documents it refers to) tells you the terms of use on which you may use our website www.pennyspawforth.com (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you accept these terms of use and agree to abide by them. If you do not agree to these terms of use, please do not use our site.
ABOUT US
www.pennyspawforth.com is a site operated by Penny Spawforth T/A Restoring Connections ("we" or “us”). Our address is Ty Mwnt, 1 Berllan Aur, Boncath SA37 0AB and our email address is penny@pennyspawforth.com
OUR SITE
We allow access to our site on a temporary basis and we reserve the right to withdraw, restrict or change our site at any time and without notice. We will not be liable if for any reason our site is unavailable at any time or if the content is changed or out of date.
You must treat as confidential any user identification code, password or other security feature in relation to our site. If, in our opinion, you aren’t complying with these terms of use, we have the right to disable any such code, password or feature at any time.
You must comply with the provisions of our Acceptable Use Policy when using our site.
It is your responsibility that anyone who accesses our site through your internet connection is aware of these terms and complies with them.
VARIATIONS
We may revise these terms of use at any time by amending this page or by provisions or notices published elsewhere on our site.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of the materials on our site for commercial purposes without a license from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) without our prior written consent.
If, in our opinion, you are in breach of these provisions, your right to use our site will cease immediately and you must return or destroy (as required by us) any copies of the materials you have made.
RELIANCE ON INFORMATION AND LINKS
The contents of our site (including links to other sites and resources provided by third parties) are for information only, and we shall not be liable for any use of, or reliance on, such materials. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE
We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
LINKING TO OUR SITE
You may link to our home page only if you have first obtained our written consent and provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.
The website from which you are linking must comply in all respects with our Acceptable Use Policy and must be owned by you.
You must not link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
If you wish to make any use of material on our site other than that set out above, please address your request to pennyspawforth@gmail.com
VIRUSES, HACKING AND OTHER OFFENCES
You must not misuse our site by knowingly introducing any material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By failing to comply with this provision, you would commit a criminal offence and your right to use our site will cease immediately and we will report your actions to the relevant authorities.
OUR LIABILITY
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it (whether by us or a third party), including, without limitation any liability for:loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect any liability which cannot be excluded or limited under applicable law.
JURISDICTION AND APPLICABLE LAW
The UK courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
COMPLAINTS AND FEEDBACK
When offering my services, it is my very best intention to be respectful, kind, inclusive, open-minded and to hold everyone’s needs with equal value.
I recognise, that despite my best intentions, my services may not always be delivered or received in the way I would like them to.
If there is a service or event that I offered that stimulated painful feelings in you or did not fully meet your expectations, I welcome hearing feedback about this because I am committed to learning and improving my sessions and my communication. If at any time your feedback is difficult for me to hear, I commit to getting support to genuinely open my heart to what you want me to understand.
Please let me know directly
Please email me with the word “dissatisfied” or “feedback” in the subject header and share with me what you want me to know. As soon as I receive this, I will do my best to respond to you within 48 (working day) hours and will organise a phone or video call with you if wanted.
My wish is for us to communicate with as much openness and clarity between us as possible - working with the NVC process to guide our communication. I want to understand what happened, how you feel and what needs have not been met during the situation that you share with me.
I am keen to consider suggestions and requests for action that may be taken to resolve this matter and to prevent situations like this arising in the future.
If we are not able to find a resolution together, I will refer you to the Conflict Transformation Weave (CTW) team in the UK. If you feel too vulnerable to contact me directly first, then the CTW would be the place to go.
The CTW is a group of Nonviolent Communication (NVC) practitioners who help NVC communities to preempt and respond to conflicts, by building internal agreements, developing skills and increasing resilience. They offer conflict transformation support when groups have done what they can and realise they need further support in order to move towards connection. Their website is: www.ctw-uk.com
Centre for Nonviolent Communication
As I am an NVC trainer certified with the International Centre for Nonviolent Communication (CNVC) and hold a current agreement to practice, another option you have available to you is to contact them. Their website is: www.cnvc.org. Whilst you are of course free to contact them at any time, my wish and request is that you contact me in the first instance to see if we can resolve things between us.